Contact Pepwise

Clear answers, from real support.

Need product context, help with an order, or a policy question? Send us the details and we will route your enquiry to the right place.

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Fastest path to help

Include your order number for delivery, tracking, or checkout questions.

General enquiriesQuestions about Pepwise, research-use products, education, or choosing where to start.hello@pepwise.com.auOrder supportFor delivery, tracking, damaged parcel, address, or checkout questions.support@pepwise.com.auPolicy and privacyFor privacy, terms, data, marketing preferences, or policy-related requests.hello@pepwise.com.au

Reach us easily

The right channel for the right question.

We keep support practical: product questions go to general enquiries, order issues go to support, and policy requests go to the team that can handle them properly.

What to include

A little context helps us answer faster, especially when an enquiry touches delivery, checkout, or product handling.

1

Your order number, if your enquiry relates to a purchase.

2

The email address used at checkout so we can locate the order.

3

Tracking details, photos, or screenshots where they help explain the issue.

Research-use questions welcome.

We can help with product information, order support, shipping questions, and website policies. Pepwise does not provide medical advice or guidance for personal use.

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