Terms of service

These Terms of Service govern your access to and use of the Pepwise website, products, content, checkout, and related services. By using this website or placing an order, you agree to be bound by these terms and any policies linked from them.

If you do not agree to these terms, you must not use the website or purchase products from Pepwise.

Pepwise provides research-use peptide products and educational information for customers who require clear product context, careful packaging, and documented quality signals.

Unless stated otherwise, references to Pepwise, we, us, or our mean the operator of the Pepwise website at pepwise.com.au.

Products sold by Pepwise are supplied strictly for laboratory and educational research purposes only. They are not therapeutic goods, medicines, foods, cosmetics, supplements, or consumer health products.

Products are not supplied for human or animal consumption, administration, injection, compounding, diagnosis, treatment, cure, mitigation, or prevention of any disease, condition, or health concern.

You must not purchase, use, promote, resell, or transfer any Pepwise product for a purpose inconsistent with this research-use limitation.

Information on this website is provided for general educational and product-information purposes only. It is not medical, pharmaceutical, veterinary, legal, regulatory, or professional advice.

You should not rely on website content as a substitute for independent professional advice. Pepwise does not recommend any product for personal treatment, body transformation, disease management, or clinical use.

You must be at least 18 years old and legally able to enter into a binding agreement to use this website or purchase from Pepwise.

You are responsible for ensuring that your access to the website, purchase of products, possession of products, and intended use comply with all laws, regulations, import controls, workplace rules, institutional requirements, and safety standards that apply to you.

We aim to present product descriptions, images, pricing, availability, batch context, and handling information accurately. However, errors, omissions, variations, or delays may occur.

Product packaging, appearance, concentration, batch information, and availability may change from time to time. We may correct errors, update information, limit quantities, refuse orders, or discontinue products without notice.

Submitting an order does not guarantee acceptance. We may decline, cancel, or hold an order where we reasonably believe it may breach these terms, create regulatory or safety concerns, involve payment issues, or indicate misuse.

Prices are shown in the currency displayed at checkout and may change without notice. You are responsible for all charges shown at checkout, including product prices, delivery fees, taxes, duties, and other applicable costs.

Shipping timeframes are estimates only. Delivery may be affected by carrier performance, public holidays, address issues, weather, customs, regulatory review, or events outside our reasonable control.

You are responsible for providing complete and accurate delivery information. Risk in the products may pass to you when the order is handed to the carrier, except where applicable consumer law provides otherwise.

Returns and refunds are handled in accordance with our applicable refund or returns policy and any mandatory consumer protections that apply.

Because products may be temperature-sensitive, sealed, regulated, or unsuitable for resale once dispatched, not every order will be eligible for return. If there is an issue with your order, contact us promptly with your order number and supporting details.

You are responsible for keeping any account, checkout, or customer information accurate and secure. You must not misuse the website, interfere with its operation, attempt unauthorised access, scrape content at scale, or use the website for fraudulent or unlawful activity.

We may suspend or restrict access where we reasonably consider it necessary to protect Pepwise, customers, service providers, payment systems, or website security.

The website, branding, product presentation, text, images, graphics, layout, and other content are owned by or licensed to Pepwise and are protected by intellectual property laws.

You may view and use website content for personal evaluation and lawful research-purchasing purposes. You must not copy, reproduce, modify, republish, sell, or exploit website content without our prior written permission.

The website may use or link to third-party services, including ecommerce, payment, analytics, fulfilment, customer support, and content services. Those providers may have their own terms, privacy policies, and operating rules.

Pepwise is not responsible for third-party websites or services that we do not control.

To the maximum extent permitted by law, the website and products are provided on an as-is and as-available basis. We do not guarantee uninterrupted website access, error-free content, or suitability of any product for an unauthorised purpose.

Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, remedy, or liability that cannot lawfully be excluded. Subject to those protections, Pepwise is not liable for indirect, incidental, special, consequential, or punitive loss arising from your use of the website or products.

We may update these terms from time to time to reflect changes to our website, products, operations, legal requirements, or business practices. The updated version will be published on this page with a revised last updated date.

Your continued use of the website after changes are published means you accept the updated terms.

Questions about these terms can be sent to Pepwise at hello@pepwise.com.au.

Please include enough detail for us to identify the relevant order, website issue, product, or policy question.