Privacy policy

This Privacy Policy explains how Pepwise collects, uses, stores, discloses, and protects personal information when you use pepwise.com.au, contact us, place an order, or interact with our services.

Pepwise is operated from Australia. Where applicable, we aim to handle personal information consistently with Australian privacy expectations and any legal requirements that apply to our business.

The personal information we collect may include your name, email address, phone number, delivery address, billing details, order history, payment confirmation details, customer support messages, account information, and other information you choose to provide.

We may also collect technical and usage information such as IP address, device type, browser type, approximate location, pages viewed, referral source, cart activity, checkout activity, and interactions with website features.

Pepwise recognises that browsing activity, enquiries, or product interests may sometimes suggest health-related interests or other sensitive context.

We do not ask you to provide sensitive information unless it is reasonably necessary for a specific purpose and we are permitted to collect it. Please avoid sending medical history, treatment information, or other sensitive details unless we specifically request them for a lawful and necessary reason.

We may collect information directly from you when you browse the website, submit forms, place an order, create an account, contact support, join a mailing list, use a discount or referral link, or otherwise communicate with Pepwise.

We may also collect information automatically through cookies, analytics tools, checkout systems, ecommerce platforms, security tools, advertising pixels where permitted, and related technologies.

We may use personal information to operate the website, process and fulfil orders, verify payments, provide tracking and support, respond to enquiries, manage returns or refunds, prevent fraud, maintain security, improve website performance, and comply with legal obligations.

We may also use information to send service messages, policy updates, product availability notices, educational content, or marketing communications where permitted. You can opt out of marketing emails using the unsubscribe link or by contacting us.

Pepwise may use cookies and similar technologies to keep the website working, maintain cart and checkout sessions, understand website performance, measure marketing activity, and improve customer experience.

Some technologies may be provided by third parties. Their use may depend on your browser settings, consent choices, platform settings, and the tools enabled on the website from time to time. More detail is available in our Cookie Policy.

We may disclose personal information to service providers that help us operate the website and business, including ecommerce platforms, payment processors, shipping carriers, fulfilment partners, analytics providers, advertising platforms, email services, fraud prevention tools, professional advisers, and customer support tools.

We aim to disclose only the information reasonably needed for those providers to perform their services or meet applicable legal and operational requirements.

Some service providers may store, process, or access information outside Australia.

Where we use overseas providers, we take reasonable steps appropriate to the circumstances to manage privacy and security risks associated with that disclosure.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

No internet-based service can be guaranteed to be completely secure. We retain personal information for as long as reasonably needed for the purposes described in this policy, including order records, legal compliance, dispute handling, accounting, fraud prevention, and business administration.

You may contact us to request access to personal information we hold about you or to ask us to correct information you believe is inaccurate, out of date, incomplete, irrelevant, or misleading.

We may need to verify your identity before responding. In some circumstances, we may be unable to provide access or make a requested correction, but we will explain the reason where required or appropriate.

If you have a privacy concern, contact us first so we can review and respond to the issue.

Please include enough detail for us to understand the concern, identify any relevant order or interaction, and contact you about the outcome.

The Pepwise website and products are not directed to children. Products are supplied only to customers who are at least 18 years old.

If we become aware that we have collected personal information from a child in circumstances where we should not have collected it, we will take reasonable steps to address the issue.

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology, providers, business practices, or legal requirements.

The latest version will be published on this page with an updated last updated date.

For privacy questions, access or correction requests, marketing preferences, or complaints, contact Pepwise at hello@pepwise.com.au.

Website: pepwise.com.au.